SENVORA Systems · Enterprise Technology Consulting
Salesforce capacity for companies that need to maintain and evolve the platform without expanding their team.
We help B2B companies already using Salesforce resolve incidents, reduce backlog and execute improvements, automations and integrations with direct technical guidance.
Technical leadership by Ángel Darío Paguay Guevara, Software Engineer from Universidad Politécnica de Madrid (UPM), with 10 years of Salesforce experience.
Common situations
Salesforce is in place. The capacity to maintain and improve it is not always.
These are the situations we see most often when B2B companies reach out. If any of these resonates, it makes sense to talk.
Backlog that keeps growing
Incidents, improvements and pending tasks accumulate without a clear prioritization framework or enough capacity to address them.
Dependency on one person
Critical Salesforce knowledge is concentrated in a single administrator or technician. Any absence or departure creates an operational risk.
Automations difficult to maintain
Flows, Apex or integrations built without documentation or testing standards create uncertainty with every change.
Improvements pending for months
Prioritized changes are delayed because the team is absorbed by day-to-day issues and there is no external capacity to execute them.
Incidents absorbing all available capacity
The team spends most of its time managing failures instead of improving and evolving the platform.
Need to evolve without immediately expanding headcount
The platform needs to grow with the business, but additional internal hiring is not yet justified or feasible in the short term.
An initial conversation helps us understand the context and determine whether we can help in a meaningful way.
Salesforce Consulting
Salesforce implementation, ongoing support and improvement.
Salesforce is a priority specialty within our five capabilities. We support teams getting started and companies that need ongoing help or new functionality.
We want to get started with Salesforce
Implementation and migration
We structure your sales process, prepare your data and launch Salesforce with training and team validation.
- Processes
- Data
- Training
- Go-live
We already use Salesforce
Maintenance and improvements
We handle everyday needs and progress your improvements with agreed capacity, priorities and working arrangements.
- Administration
- Issues
- Automation
- New features
- 01
Implementation
Configuration, processes and reporting, with training to help your team work with Salesforce.
View service - 02
Migration
Preparation, transfer and validation of the data and processes you need to retain.
View service - 03
Maintenance
Administration, questions and issues with a defined collaboration model and capacity.
View service - 04
New functionality
Automation, reporting, development and integrations prioritized around their usefulness.
View service
A proportionate first step
We start by understanding your need. If processes or components need reviewing before we can quote, we propose a focused assessment with defined deliverables.
Every engagement starts with a clear scope: we agree objectives, deliverables and boundaries before work begins, creating transparency and avoiding unnecessary deviation.
How we work
Understand, improve and maintain.
- 01
Understand
We review the state of your Salesforce, the real problems, open backlog and business priorities. We define the scope and what to address first.
- 02
Improve
We resolve incidents, execute improvements, reduce technical debt and deliver the agreed functionality with testing and documentation.
- 03
Maintain and evolve
We agree a continued capacity to keep the platform maintained and evolve it alongside your business without unnecessary dependency.
Five capabilities
A connected view of your business technology.
We can start with Salesforce, an integration, or an infrastructure or data need. We define a proportionate scope and bring together the capabilities your project requires.
Salesforce Consulting
We implement, migrate, maintain and improve Salesforce for sales and customer service teams.
- Implementation and training
- CRM and data migration
- Maintenance and support
- New features and automation
- Integrations and stabilization
Enterprise Architecture
We analyze systems, processes and dependencies to define clear, maintainable technology architecture aligned with the business.
- System inventory and analysis
- Architecture maps
- Process modeling
- Target architecture definition
- Technical debt reduction
- Technical standards and documentation
Systems Integration
We connect applications, data and processes through integrations designed to be reliable, observable and maintainable.
- APIs
- CRM and ERP
- Forms and internal tools
- Databases
- Automations
- Cloud platforms
Cloud & Infrastructure
We design and improve cloud infrastructure with a focus on deployment, performance, scalability and operational control.
- Cloud architecture
- Environments and deployments
- Performance
- Scalability
- Foundational observability
- Operational documentation
Data & Applied AI
We bring structure to data and apply automation and AI where there is a specific, measurable and maintainable use case.
- Data structuring
- Intelligent automation
- Operational analysis
- Data-source preparation
- Assistants and agents with human oversight
- Feasibility and risk assessment
Not every project requires every capability. The initial assessment determines which engagement makes sense, in what sequence and with what scope.
When SENVORA fits
A technical point of contact for your next stage of growth.
We work with companies that have established teams, processes and owners and need to implement or improve their systems. Scope reflects users, integrations and the delivery capacity required.
Direct technical contact
Talk to the person assessing and leading the technical work, from the first conversation through delivery.
Phased projects
Start with a specific need and validate each step with your team.
Agreed continuity
Define how the solution will be maintained and improved, with clear responsibilities and capacity.
Example situations
Specific needs, work with a clear purpose.
Illustrative examples of engagements; these are not SENVORA client cases or achieved results.
B2B services · Pending improvements
- Situation
- The team already uses Salesforce but lacks internal capacity for questions and small improvements.
- Impact
- Manual tasks build up.
- Reports do not meet team needs.
- How we approach it
- Review priorities and agree ongoing maintenance and improvement.
- Intended outcome
- Keep the CRM supported and progress agreed improvements.
Distribution · An outgrown CRM
- Situation
- Sales information is spread across the current CRM, spreadsheets and ERP.
- Impact
- Opportunities are difficult to track.
- Data is duplicated across tools.
- How we approach it
- Define a phased implementation or migration and assess essential integrations.
- Intended outcome
- Structure sales activity and provide validated information.
Technical services · After-sales support
- Situation
- The company needs to organize enquiries, issues and customer follow-up.
- Impact
- Requests are scattered across emails.
- Case status is difficult to track.
- How we approach it
- Design a service process with owners, automation and suitable reporting.
- Intended outcome
- Make request tracking and team coordination easier.
Priority industries
B2B teams that need systems suited to their work.
We prioritize these sectors for their commercial and operational needs. We assess each project by scope and complexity as well as company size.
B2B services and technology
Engineering firms, consultancies, professional services and technology companies that need organized sales, customer service and management information.
Distribution and industrial supplies
Companies with sales teams, business customers and data spread across CRM, ERP and other applications.
Technical services and maintenance
Companies coordinating enquiries, contracts, issues and after-sales service. Field operations needs are assessed against project scope.
When SENVORA fits
- You need to implement or migrate Salesforce, maintain it or add functionality.
- You want to connect applications or improve architecture, infrastructure and data.
- You have an owner to prioritize and validate the work.
- You want defined scope, direct technical contact and phased progress.
About SENVORA Systems
Five capabilities, direct contact and engineering judgment.
SENVORA Systems is a Madrid-based technology consultancy for mid-sized and growing companies. We work across Salesforce, enterprise architecture, systems integration, cloud, and data and applied AI.
Ángel leads technical delivery and helps define each project. Required specialists are agreed according to scope. We document solutions and transfer knowledge so your team can understand them and continue their evolution.
Judgement before catalogues
We recommend only the capabilities and tools that address the identified problem.
Architecture before development
We define dependencies, risks and decisions before increasing technical complexity.
Documentation before dependency
The solution must remain understandable, maintainable and able to evolve without being locked into undocumented knowledge.
Long-term value before shortcuts
We prioritize decisions that still make sense after the first delivery.
Based in Madrid with an international outlook, SENVORA Systems works with companies in Spain and is building towards projects across Europe and the Americas.
Technical capability
Technical leadership with verifiable credentials
Technical leadership is provided by Ángel Darío Paguay Guevara, a Software Engineer from Universidad Politécnica de Madrid (UPM), with 10 years of Salesforce experience. Throughout his professional career, he has contributed through technology consulting firms to projects for Banco Santander, Telefónica, Naturgy and Peugeot.
Salesforce credentials and professional experience
- Salesforce Certified Agentforce Specialist
- Salesforce Accredited Agentforce Financial Services Professional
- Salesforce Certified Platform Administrator
- Salesforce Certified Platform Developer
Scalable delivery capacity
When the scope requires it, SENVORA brings in vetted specialists and collaborators under confidentiality agreements, defined scope, direct technical supervision, architecture standards and quality review.
- Confidentiality agreements
- Defined scope
- Direct technical supervision
- Architecture standards
- Quality review
- Documentation
- Deliverable control
The delivery team is defined according to the scope and specialist expertise required for each engagement.
Frequently asked questions
Before we start
Do you only work with Salesforce?
Salesforce is one of our five capabilities. We also work in enterprise architecture, systems integration, cloud and infrastructure, and data and applied AI. A project can start with any of these needs.
What kind of company is a good fit?
Mid-sized and growing companies with established teams and processes that need external technical support. We assess needs, users, integrations and the capacity required to deliver the project.
How does an engagement start?
We first discuss your need and the fit. If detailed analysis is required before a quote, we propose a paid phase with defined scope and deliverables. Work is agreed before it begins.
Can you work with our team or provider?
Yes. We define responsibilities, coordination and delivery validation. We can contribute to a specific project or agree Salesforce maintenance and improvement with defined capacity.
Next step
What does your business need to improve?
Tell us about the situation, the teams involved and your priority. In an initial conversation we assess the fit and suggest the next step.
Contact
Let's discuss the next stage of your systems
Share the minimum context needed to understand the issue and prepare for an initial conversation. Do not send credentials, passwords or sensitive information.
What happens next
- 01
We review the context
We review the information provided to understand the primary issue and the systems involved.
- 02
We confirm the fit
If there is a clear opportunity to add value, we arrange an initial conversation to understand the context and requirements.
- 03
We propose the next step
We determine whether a professional engagement is appropriate or whether the project should not proceed.
Direct email: contacto@senvorasystems.com
Location: Madrid, Spain
Do not send passwords, credentials or sensitive information.
The initial conversation helps us understand the context and determine whether we can help in a meaningful way. A detailed technical assessment is part of a paid professional engagement.